Yuenlukluk only ship to addresses within Hong Kong & Macau including outlying islands (except PO Box addresses, Crooked Island (Kat O), Grass Island, Lo Wu, Mai Po, Man Kam To, Po Toi, Ta Kwu Ling, Tung Lung Chau, Tung Ping Chau, Warehouse, Logistics Center, Airport, Terminal, Wan Chai Convention and Exhibition Center, AsiaWorld-Expo, Closed areas in airport, Sha Tau Kok and Lok Ma Chau). For deliveries outside of Hong Kong & Macau, please select the relevant country at the bottom of the website to check our official online store location.

Delivery Duration

In normal circumstances, orders are shipped within 1-2 days after placed. Nevertheless, we endeavor to ship our orders as soon as we can whenever possible.

Remarks: Delivery to remote areas or outlying islands may require 1-2 additional working days where Macau 2-3 days.

Please note that we will process the orders on Mondays to Fridays except Sundays and Public Holidays.
All orders placed after 12n.n will be processed on the next day. 

The estimated order arrival time only applies to usual days. It may take 2-3 extra working days to arrange for delivery during Sale Promotion, Valentine's Day, Mother's Day and Christmas.

Your order will usually be delivered on time, although delays may occasionally occur. Factors beyond our control may impact delivery time and these may include unforeseen impacts caused by our delivery partners and weather disturbances. Yuenlukluk carries no liability in these cases and recommends that orders are placed as early as possible.

Order Packing 

All cosmetics and beauty products purchased from Yuenlukluk are carefully packaged to ensure product safety and integrity. Our products are delivered in secure packaging designed to protect your items during transit. The Yuenlukluk logo on our shopping bag is beautifully printed with quality materials. If you would like a shopping bag, you may add the quantity in checkout at a cost of $1 each  in compliant to the "Environmental Levy Scheme on Plastic Shopping Bags" levied by government.

If you would like additional personalized gift note card, your card will be printed on quality cardstock, placed in an envelope and placed inside the box with your purchased items. If you prefer a blank gift card, please type "blank gift card" in the specific text box.

Additional Packaging

When you order multiple cosmetics products and require individual packaging for each item, you could make the request to our Customer Support via phone, email or live chat once the order is placed. Please be reminded that we are unable to offer additional packaging once the order has been passed to the courier.
Under normal circumstance and without special request made to us, we may pack multiple cosmetic items together where it is appropriate and safe. Regrettably, we will not ship additional packaging after your order has been delivered, nonetheless, you are welcome to collect extra packaging at any of our stores upon prior arrangement with our Customer Support. 

Track your Order

When your order is dispatched, you will receive an email with a tracking number. Please use the tracking number to locate your parcel on the courier website. Please note that you will not be able to track the delivery status until the day when you received your tracking number.

Courier Service

Our orders are sent via courier service provided by SF Express depends on the area and must be signed for upon delivery. If there is no one available to sign for a delivery then the parcel will be returned to the depot. The courier may contact you over the phone to arrange a re-delivery or pick up at depot at your convenience. Please note that your parcel will be available at the depot on the next 1-2 business days from the first delivery attempt.

Shipping Cost

The shipping cost is $50 per order regardless of the number of items in the order. Free delivery will be applied automatically to your order in checkout when the purchase amount is over HK$500.